Return Policy

Return & Refund Policy

Wizer values its customers and hence, offers a hassle free return policy for the products (Return is possible only for certain products. See chart below). All you need to do is raise a request for refund, within a period of 10 days, from the date of the order. You can reach us on our customer care helpline 011-41031397 or drop an email at support@wizer.in, where our team will take things forward, at the earliest. As per the company's policies, the refund would be issued only if the products are returned, with the tags and packaging. Some items however can’t be returned due to hygiene and other factors.

RETURNABLE PRODUCTS NON-RETURNABLE/NON-REFUNDABLE PRODUCTS
Hair Styling Equipments Hair Styling Accessories
Men Clippers Hair Cutting Accessories – Scissors, Combs & Brushes
Salon Furniture Manicure/Pedicure Accessories
Salon Equipments Makeup Brushes & Puffs & Sponges
  General Utility Products
  Eyelashes & Accessories

Return & Refund Policy FAQs

Q: Which items can be returned?

Only the items listed in the RETURNABLE CATEGORY can be returned or refunded. Also these products can be only returned if these is a manufacturing defect or electronic problem associated with the item. For salon furniture, it can be only returned if these each you in damaged condition.


Q: How do I return an item purchased on Wizer?

In case your product is damaged or not working, you can either ask for a replacement or initiate a refund. This process can be done via a few simple steps:

Step 1: Contact our Customer Support team via email (support@wizer.in) or phone (+91-11-41031397) within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order.

Step 3: You will then be required to ship the products to our warehouse within 10 days of the receipt of the products. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Please make sure that you pack the products properly for return to avoid any damage in transit.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.


Q: Do I have to return the freebie when I return a product?

Yes. If any free gift or comb offer is included as a part of the item order, then it needs to be returned along with the originally delivered product.


Q: How will I get refunded for the returned/refunded orders and how long will this process take?

In the case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 15 days of us receiving the products back. It may take 3-5 additional days for the amount to reflect in your account.